No, if you do not want to set up an account with us we have the option to checkout as a guest. All you'll need is your contact and shipping information!

Please try going through different processes to  reset your password. If this still doesn't work please contact our Customer Service team with your account details and we'll try and help!

Yes, in accordance with the new and updated data protection act we promise to keep your information private and secure. To read more about our privacy policy please see privacy-policy.

If you would like all information regarding yourself removed from our Skinnydip database, please contact our Customer Service team with your email address. 

Your order should arrive within the time depending on your chosen delivery method, which you can double check in your order confirmation email.  for international orders it can be between 10-14 working days.

 If the delivery time frame has passed and you’ve still not received your items, please get in touch with our Customer Service team for further investigations.

Once you have placed an order with us our store and paid,we work hard to make sure we are promptly packed and processed, therefore  unable to interfere and make any amendments. If you are unhappy or no longer require the item, you are welcome to send them back to us using our free returns service for a full refund within 14 days of receipt.

Please take your time whle entering your shipping instructions at checkout because we only have a short space of time in which to amend an address once your order has been placed and dispatched. However, If you find that you have entered the incorrect address, please contact our Customer Service team with your order details and your correct address information. We will find ways of helping you! 

 This is tragic though very occasionally may happen. If you're in Germany or an International customer, please contact our Customer Service team with images of the incorrect item, so that you can be helped.

All costs will only be refunded if your entire order is damaged or faulty.

With Klarna, you only pay for what you keep. If you return some of or all of your order, Klarna will update your invoice statement as soon as we process your return. You will then have until your payment date to settle your statement.

Customs charges are outside of our control and are charged at the sole discretion of your local customs office. Due to this, we’re unable to cover or refund any charges you may incur.

We’re unable to predict if or when you may be charged but for more information you can always contact your local customs office.

Failure to pay any outstanding customs or import duties on your package will be returned to us for a refund and once a return has been processed, we’re unable to stop it.

Yes, you can. Along with your order confirmation, once your order has been shipped, a tracking number will be sent over to you so you can track your order.

We accept payment from debit or credit cards - American Express, Shop pay, VISA, Mastercard, Maestro, Cirrus, as well as payments made by PayPal, Amazon Payments, Apple Pay, Google pay and Klarna.

To read more on how Klarna works please see our Klarna page.

We accept payments in currencies depending on each and everyone’s locality provided they are accepted by the payment methods above.